Help & Refund Policy
Chill! We've Got Your Back. 🤝
Yo GenZ, We get it – sometimes tech acts weird and payments go on a little adventure. No stress. Our policy is simple, with no corporate jargon. We're here to sort things out for you, super quick. Here's the lowdown on how we fix things.
Ran into an issue with a gift card? Don't worry, it happens. Here are the most common scenarios and how we'll get it fixed for you.
Scenario 1
You paid, but the gift card is playing hide-and-seek.
- • The Problem: Your payment went through via Cashfree, the amount was deducted, but the gift card hasn't appeared yet.
- • Our Solution: Just hang tight for a few minutes! If it's still missing, our system automatically flags this. Our team will proactively contact you via email or phone to manually send you the gift card. You don't have to do a thing. ✨
Scenario 2
Gift card is there, but the PIN/Code is missing.
- • The Problem: You can see the gift card, but the all-important voucher code and PIN are blank.
- • Why it Happens: This is usually due to a weak internet connection or a network lag from the bank's side.
- • Our Solution: Again, no panic needed. We'll see the error from our end and reach out to you directly with the complete card details.
Scenario 3
You're redirected back to our page, but the gift card is invisible.
- • The Problem: You finished the payment, landed back on the gift card page, but it's completely empty. Ghosted!
- • Our Solution: You guessed it. Our team gets an alert and we will contact you to help you out and ensure you get what you paid for.
Here's when we can process a refund and when we can't. Total transparency.
✅ Yes, you'll get a refund when:
- • Shared Subscriptions: You paid for a spot in a shared plan (like Netflix, Spotify, etc.) but didn't receive the invite email from our admin to join the group.
- • Major Payment Errors: Your money was deducted, but you received absolutely nothing in return (no gift card, no subscription, nada). That's on us, and you'll get a full refund.
❌ Sorry, no refunds will be given when:
- • Gift Card is "Processing": If your gift card is in the middle of being generated, we can't cancel and refund it. Please wait for the process to complete.
- • Mobile Recharges: We don't process cash refunds for failed mobile recharges. Instead, our team will manually do the recharge for you for the same plan and number. So, you'll get your recharge, guaranteed.
- • External Brand Deals: When you click a deal that takes you to another app or website (e.g., Myntra, Zomato, Ajio), your transaction is with them. For any returns or refunds, you'll need to follow their policy. We're just the cool deal-finders in that case 🕵️♂️
This one's our favourite.
The Deal
You get an instant 2% cashback on every single transaction made through GenZDealZ.ai. No minimum purchase value, no hidden conditions.
Cashback Missing?
Hold on… sometimes it takes a few minutes to credit. If it's still not there after a short while, our system usually auto-corrects it. If there's a stubborn glitch, we'll get in touch with you to figure it out and credit the amount.
Got a problem that's not on this list, or just want to say hi? We're here for you.
Our team is online from 10 AM to 10 PM and we promise to get back to you faster than you can say "deal"
Last updated: January 2026
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